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Playbook

We keep customers, facility teams, and crews aligned.

Here’s exactly what happens from the moment a quote is submitted until the final follow-up message.
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Lead intake → Quote
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Crew + travel math
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Confirmations + reminders

Get an Online Estimate

Step 1 · Move Details

Share the basics so dispatch can hold your spot.
Contact Information
By submitting your phone number you agree to SMS/email updates about your move (message/data rates may apply).

Step 2 · Go Store It Basics

Tell us what we're handling before we match facilities.
Go Store It Details
Confirm Go Store It Location
We matched nearby facilities using the Go Store It ZIP you entered in Step 1. Update that field if dispatch gives you a different location.

Step 3 · Storage Units & Crew Sizing

Tell us the size of each unit so we can right-size the crew and prep the correct equipment.
Storage Unit Sizes
Tell us the size of each unit (up to four). Adjust the count with the buttons below.
Total units: 1

Step 3 · Home / Business Details

These notes help dispatch right-size the crew, plan equipment, and prep insurance forms.
If neither apply, choose "I do not have a Multi-Level Residence or Elevator."
Include anything over 250 lbs or requiring special equipment. We'll review before dispatch.

Step 5 · Home / Business Address

Confirm the service address so we can finalize travel math and paperwork.
Home / Business Address
Dispatch uses this to auto-populate insurance forms and crew packets. Start typing to use your browser’s address autofill.
We'll email a copy of your intake once submitted. Dispatch may reach out if anything needs clarifying.

Step 4 · Review

Contact—
Services—
Storage Facility—
Home / Business Address—
Building Details—
Access Notes—
Heavy Items—
Unit Sizes—
Move Date—

Quote Preview

Crew—
Travel—
Expedited—
Estimated Total—
Final pricing may change after dispatch reviews access, equipment needs, and travel math.

Step 5 · Secure Deposit

Authorize.Net tokenizes your card. We only capture payment after dispatch confirms the plan.
Moves booked within 24 hours include a $100 expedited dispatch fee.

Secure deposit

Authorize.Net tokenizes your card. We only capture payment after dispatch confirms the plan.
Authorize.Net widget will load here once credentials are connected.
Timeline

Every job follows the same transparent beats.

Lead intake

Submit the hero form and we instantly create your job, contact, and timeline.

Plan & price

Dispatch sizes the crew, calculates travel fees, and attaches insurance certificates.

Confirm access

We sync with Go Store It managers for dock times, gate codes, and elevator pads.

Move day

Crews clock in via SMS, share photo proof, and log any follow-ups.

Stay ahead

Need items back? We reopen the job and send the same crew when possible.
Who stays in the loop

Everyone sees the same plan.

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Facility managers get rosters, gate times, and completion photos.
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Customers receive View-My-Quote links, payment reminders, and review follow-ups.
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Crews and partners see access notes, shuttle timing, and special handling instructions.
Dispatch coordinating with facility teams
Playbook pillars

Why Go Move It feels organized at every step.

Lead capture

Quote submissions instantly create leads, deals, and task lists so nothing slips.

Crew readiness

We attach packing lists, supply counts, and travel math so the team shows up prepared.

Customer experience

Text and email nudges keep tenants confident from first call to final follow-up.
Customer love

Real storage customers explain why they call Go Move It.

They were efficient, friendly, and did a fantastic job loading our container.
Tamara · Charlotte, NC
Excellent, excellent, excellent. Amazing service and great people working for you.
Linda · Austin, TX
Very user-friendly and cost-effective. The crew handled our long walk without any damage.
Rick · Nashville, TN

Want to see it in action?

Submit the Go Move It quote form for instant crew recommendations or request a callback for complex projects.
Start QuoteRequest a CallCall 1-888-682-3210