Damage claim
Document an issue and we’ll make it right.
Provide photos, a description of what happened, and how you’d like us to resolve the issue. Our claims team coordinates with dispatch and facility management for next steps.
Claims responds within two business days. Keep damaged items until a coordinator follows up.
What to include
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Photos of the item and packaging (if applicable).
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Unit numbers or job IDs tied to the incident.
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Preferred resolution (repair, replacement, credit).
Claims typically resolve within 5–7 business days once all documentation is received.
Need dispatch to review your claim?
Submit the Go Move It quote form for instant crew recommendations or request a callback for complex projects.